Shipping Policy

Inclusive Beaches Australia supplies accessibility products across Australia and New Zealand, including beach access matting, beach wheelchairs, rollators and commercial accessibility equipment.

Order Processing

Orders for stocked items are generally processed and dispatched within 1–2 business days following order confirmation.

Many products offered by Inclusive Beaches Australia are imported, commercial, made-to-order or supplied specifically for individual projects. As a result, some items may have extended lead times prior to dispatch.

Where products are not currently in stock, estimated lead times will generally be displayed on the product page or confirmed following your enquiry or order.

Shipping Rates

Shipping costs vary depending on the size, weight and destination of your order.

Large commercial products such as beach access matting may require custom freight quotations due to freight dimensions, regional delivery requirements or project-specific logistics.

Where applicable, shipping costs will be displayed at checkout or provided as part of a formal quotation.

Delivery

Orders are shipped using commercial freight carriers, courier services and transport providers depending on the size and nature of the products ordered.

Large and bulky items may be shipped via providers such as Team Global Express, TNT, FedEx and other commercial freight partners.

In some cases, local delivery or project-specific delivery arrangements may also be available depending on the product type, location and order requirements.

Delivery timeframes vary depending on product availability and destination location.

Estimated delivery timeframes provided on the website or within quotations are intended as guides only and may vary due to supplier availability, freight schedules, weather events, customs processing or regional delivery conditions.

Commercial & Project Orders

Commercial project orders may require additional freight coordination, unloading assistance or site-specific delivery arrangements.

Please ensure accurate delivery information and site access details are provided when placing commercial or bulk orders.

International Orders

We currently primarily supply customers within Australia and New Zealand.

If you are located outside these regions and wish to enquire about international supply options, please contact us directly.

Delays

While we make every effort to ensure products are delivered within estimated timeframes, delays may occasionally occur due to circumstances outside of our control including supplier delays, freight disruptions, customs processing, weather events or carrier issues.

Inclusive Beaches Australia is not liable for delivery delays caused by third-party freight providers or events outside of our reasonable control.

Contact

If you have any questions regarding shipping, freight or delivery timeframes, please contact us via the website contact page.